Recall #N242435631-03

[securityguy]

Customer Satisfaction Program - Serial Data Gateway Module & Radio. I was having an issue where my Bluetooth on my iPhone was showing connected to my radio but the radio was not connected. If I attempted to reconnect, it would do it. This would happen 50% of the time I got in my truck which means my CarPlay wasn't connecting either. Took her in today to get a radio update and was told there is actually a recall that states: "Certain model year and vehicle makes may have a condition where the battery is at risk for a drain following an OTA update. Reprogram the serial data gateway module and radio following SI procedure".

The radio is now running Android 12 and software dated February 2024 with a Kernel Version March 26, 2024. Now it has connected to my phone and CarPlay every time. They stated it was a "recall" but it really appears to be just a Customer Satisfaction Program.

 

[Byrds8]

Glad you got it all worked out.

Wonder why the software on my truck is stuck on Android 10 from last year if there is a new one out. Do these trucks not ever get an update on their own?

 

[securityguy]

Glad you got it all worked out.

Wonder why the software on my truck is stuck on Android 10 from last year if there is a new one out. Do these trucks not ever get an update on their own?

The OTA won't update the Android OS. You have to get that from the dealer. Just make an appointment.

 

[Byrds8]

The OTA won't update the Android OS. You have to get that from the dealer. Just make an appointment.

Gotcha. Figured it would do both. Mine hasn’t updated since 2023 for anything it looked like

 

[securityguy]

Gotcha. Figured it would do both. Mine hasn’t updated since 2023 for anything it looked like

I had my 2023 for a year and half and never received an OTA.

 

[Byrds8]

Guess that explains that then lol.

 

[NullNomad]

Just got flagged for this one myself. Will be taking it in on Wednesday.

 

[MNNJR69]

Customer Satisfaction Program - Serial Data Gateway Module & Radio. I was having an issue where my Bluetooth on my iPhone was showing connected to my radio but the radio was not connected. If I attempted to reconnect, it would do it. This would happen 50% of the time I got in my truck which means my CarPlay wasn't connecting either. Took her in today to get a radio update and was told there is actually a recall that states: "Certain model year and vehicle makes may have a condition where the battery is at risk for a drain following an OTA update. Reprogram the serial data gateway module and radio following SI procedure".

The radio is now running Android 12 and software dated February 2024 with a Kernel Version March 26, 2024. Now it has connected to my phone and CarPlay every time. They stated it was a "recall" but it really appears to be just a Customer Satisfaction Program.

Does this affect my 22? It's still on Android 10

 

[securityguy]

Does this affect my 22? It's still on Android 10

I would take it in and get the radio updated regardless of whether the CSP is valid for your vehicle or not. The radio operates 100X better with the updated software and fixes a TON of bugs.

 

[Byrds8]

I would take it in and get the radio updated regardless of whether the CSP is valid for your vehicle or not. The radio operates 100X better with the updated software and fixes a TON of bugs.

Do they charge for the update if its under warranty and having no issues?

 

[securityguy]

Do they charge for the update if its under warranty and having no issues?

That will depend on the dealer and their willingness to do it. I would complain about audio muting and connectivity issues to help your case.

 

[Byrds8]

That will depend on the dealer and their willingness to do it. I would complain about audio muting and connectivity issues to help your case.

Copy that. I do have it cut out sometimes while listening to music. Figured it was due to being wireless.

 

[AXE]

Copy that. I do have it cut out sometimes while listening to music. Figured it was due to being wireless.

That's one of the biggest complaints, it oftentimes gets worse with time and can also affect maps/GPS.

 

[Byrds8]

That's one of the biggest complaints, it oftentimes gets worse with time and can also affect maps/GPS.

Glad I asked now lol. Gonna have to wait a bit though. Wife can’t drive for a while and dealers around here stopped offering loaners for anything.

 

[Chevyman2022]

Customer Satisfaction Program - Serial Data Gateway Module & Radio. I was having an issue where my Bluetooth on my iPhone was showing connected to my radio but the radio was not connected. If I attempted to reconnect, it would do it. This would happen 50% of the time I got in my truck which means my CarPlay wasn't connecting either. Took her in today to get a radio update and was told there is actually a recall that states: "Certain model year and vehicle makes may have a condition where the battery is at risk for a drain following an OTA update. Reprogram the serial data gateway module and radio following SI procedure".

The radio is now running Android 12 and software dated February 2024 with a Kernel Version March 26, 2024. Now it has connected to my phone and CarPlay every time. They stated it was a "recall" but it really appears to be just a Customer Satisfaction Program.

I noticed this also on my 2022. My CarPlay wouldn’t connect probably 1/4 of the time. I will get the update. Thanks for the heads up

 

[MNNJR69]

I would take it in and get the radio updated regardless of whether the CSP is valid for your vehicle or not. The radio operates 100X better with the updated software and fixes a TON of bugs.

Thanks for the info! That's why I love this group.

 

[andrec10]

Thanks for the info! That's why I love this group.

I've had to reboot mine twice in the last week. Thats my in. I want to upgade!

 

[DNZR2]

My wife just picked up her new 2024 LTZ that the dealer did the update on before delivery. So far no radio issues.

 

[NullNomad]

Mines updated now. Didn’t have any real issues before, but the connection to CarPlay and the swipe pattern seem to be responding faster. I’ll mess with it more over the next few days to see if there’s any real noticeable difference for me.