Again...did you see his video??? No one has experienced anything like that that I am aware of on this forum or others. His is clearly a wonky radio. Most all of us are having the muting issue with the radio regardless of the selected source. I have seen it take well over a year or so for a final software fix to happen. My 2017 Subaru had the new Starlink headunit...they didn't get the software right until 2019. It may be a headunit issue...or it may be an unresolved software issue...we are all speculating at this point. But, software issues are typically not a priority for manufacturers. Look at the RAM 12" screen. Been out now since 2019 and still no fix for several of the issues...just read the RAM forums. I do believe this is a software issue, but only time will tell. If we all bring the issue to the attention of our servicing dealer, we may eventually find out the truth. Swapping one headunit for another will, most likely, not resolve the issue either as nothing has changed from one to the other.