First oil change at 930 miles by dealer ..messed up?

[Kel]

I have done quite a bit of traveling for work per the last year and have put less than a 1000 miles on my truck. I received my truck I special ordered in early April last year. The dealer, or maybe it is Chevy, has a free oil change as long as it is within the first year of ownership. Since I’m a month away from a year, in town and wanting to get rid of the break in oil anyway I schedule a service appt for the oil change along with the software update that has been out for several months.

Everything went smooth until I was checking out and was signing the paperwork. No charge for everything so looks good.

Then I noticed the paperwork indicated the dealer used 10 quarts of 19417023B M Diesel oil in my gasoline powered truck.

I asked to talk to the service manager and I could tell he was very concerned upon seeing the paperwork. He went to check with the tech and came back saying the tech used the right oil and the parts department had the wrong part number and quantity on the paperwork. I appreciated the response but told him he is asking me to trust them and me as the consumer I don’t have a great feeling about it.

He offered to me to talk to his manager or the director but this was at lunch time and they weren’t there. He did give me their cards and I instructed him to apprise the director of the situation and that I would be calling him. Now when I turned my truck in initially and as I was talking to this same guy a gentleman was walking by and remarking how he loved the 2500 ZR2 and he drives one as a well. He said he had a high country with a 6” lift and oversized tires and didn’t get near the compliments he gets on his ZR2. He turned to the service advisor and said to take special care of that truck and complimented me on it. Fast forward to the lunch conversation and me asking the advisor to apprise the director he informed me the same guy that was there making those comments to me in the morning IS the director.

So here’s where I’m at. I was very clear with the advisor I’m still concerned and in a position to having to just take their word for it. Now the diesel engine calls for oil at 15w-40 and the gas engine calls for 5w-30. I haven’t checked the dip stick since I got home but will. So assuming it’s not overfilled (diesel takes 10 quarts and gas 8) then chances are it is a parts person issue and all is good. If it’s over full then there is strong evidence the tech lied and we have some major concerns. Either way I could ask for another oil change now. Could ask for an extended warranty. Could ask for oil analysis for a period of time ( I like to do my own oil changes so this would be a bit burdensome). Or I could ask for something all together different or nothing at all.

Thoughts for the forum members here on what course of action to take?

 

[bobo57]

I have done quite a bit of traveling for work per the last year and have put less than a 1000 miles on my truck. I received my truck I special ordered in early April last year. The dealer, or maybe it is Chevy, has a free oil change as long as it is within the first year of ownership. Since I’m a month away from a year, in town and wanting to get rid of the break in oil anyway I schedule a service appt for the oil change along with the software update that has been out for several months.

Everything went smooth until I was checking out and was signing the paperwork. No charge for everything so looks good.

Then I noticed the paperwork indicated the dealer used 10 quarts of 19417023B M Diesel oil in my gasoline powered truck.

I asked to talk to the service manager and I could tell he was very concerned upon seeing the paperwork. He went to check with the tech and came back saying the tech used the right oil and the parts department had the wrong part number and quantity on the paperwork. I appreciated the response but told him he is asking me to trust them and me as the consumer I don’t have a great feeling about it.

He offered to me to talk to his manager or the director but this was at lunch time and they weren’t there. He did give me their cards and I instructed him to apprise the director of the situation and that I would be calling him. Now when I turned my truck in initially and as I was talking to this same guy a gentleman was walking by and remarking how he loved the 2500 ZR2 and he drives one as a well. He said he had a high country with a 6” lift and oversized tires and didn’t get near the compliments he gets on his ZR2. He turned to the service advisor and said to take special care of that truck and complimented me on it. Fast forward to the lunch conversation and me asking the advisor to appraise the director he informed me the same guy that was there making those comments to me in the morning IS the director.

So here’s where I’m at. I was very clear with the advisor I’m still concerned and in a position to having to just take their word for it. Now the diesel engine calls for oil at 15w-40 and the gas engine calls for 5w-30. I haven’t checked the dip stick since I got home but will. So assuming it’s not overfilled (diesel takes 10 quarts and gas 8) then chances are it is a parts person issue and all is good. If it’s over full then there is strong evidence the tech lied and we have some major concerns. Either way I could ask for another oil change now. Could ask for an extended warranty. Could ask for oil analysis for a period of time ( I like to do my own oil changes so this would be a bit burdensome). Or I could ask for something all together different or nothing at all.

Thoughts for the forum members here on what course of action to take?

Wouldn't trust them as far as I could throw them. If it were me I'd immediately change the oil and filter to ensure it has the right oil. If it was the correct oil you just have spent some $$ on insurance. If it wasn't you saved bigger $$ down the road. NEVER, NEVER trust a dealer. Get it in writing or it never happened.

 

[DNZR2]

If it was me they would have changed it on the spot and I would not have driven off before it was changed.

 

[AXE]

I have done quite a bit of traveling for work per the last year and have put less than a 1000 miles on my truck. I received my truck I special ordered in early April last year. The dealer, or maybe it is Chevy, has a free oil change as long as it is within the first year of ownership. Since I’m a month away from a year, in town and wanting to get rid of the break in oil anyway I schedule a service appt for the oil change along with the software update that has been out for several months.

Everything went smooth until I was checking out and was signing the paperwork. No charge for everything so looks good.

Then I noticed the paperwork indicated the dealer used 10 quarts of 19417023B M Diesel oil in my gasoline powered truck.

I asked to talk to the service manager and I could tell he was very concerned upon seeing the paperwork. He went to check with the tech and came back saying the tech used the right oil and the parts department had the wrong part number and quantity on the paperwork. I appreciated the response but told him he is asking me to trust them and me as the consumer I don’t have a great feeling about it.

He offered to me to talk to his manager or the director but this was at lunch time and they weren’t there. He did give me their cards and I instructed him to apprise the director of the situation and that I would be calling him. Now when I turned my truck in initially and as I was talking to this same guy a gentleman was walking by and remarking how he loved the 2500 ZR2 and he drives one as a well. He said he had a high country with a 6” lift and oversized tires and didn’t get near the compliments he gets on his ZR2. He turned to the service advisor and said to take special care of that truck and complimented me on it. Fast forward to the lunch conversation and me asking the advisor to apprise the director he informed me the same guy that was there making those comments to me in the morning IS the director.

So here’s where I’m at. I was very clear with the advisor I’m still concerned and in a position to having to just take their word for it. Now the diesel engine calls for oil at 15w-40 and the gas engine calls for 5w-30. I haven’t checked the dip stick since I got home but will. So assuming it’s not overfilled (diesel takes 10 quarts and gas 8) then chances are it is a parts person issue and all is good. If it’s over full then there is strong evidence the tech lied and we have some major concerns. Either way I could ask for another oil change now. Could ask for an extended warranty. Could ask for oil analysis for a period of time ( I like to do my own oil changes so this would be a bit burdensome). Or I could ask for something all together different or nothing at all.

Thoughts for the forum members here on what course of action to take?

Get under there and loosen the drain plug but dont take it out and take a small sample in a clear glass jar. 15W40 oil is considerably more viscous than 0W20 (not 5W30) the truck calls for. 0W20 oil pours like water at 70 degrees F.

If you wanted, you could get a clear 2 gallon jug and drain the whole thing and verify that way. If it's good, just pour it back in.

You could also use a topside fluid suction valve to pull a sample from the dipstick.

I would not make assumptions. It won't hurt for a few miles, but extended runs with HD oil that doesn't meet the spec or doesn't flow well is gonna be a problem. If it's over full, it might start puking it out or will slosh around and cause air bubbles, which will not lubricate.

 

[amateurhour]

This is another example of why I hate dealerships. You want to think of them as the best of the best but in reality they’re no better than any jiffy lube

It very well could have been a typo, but if there is any warranty issues GM is going to look at the service records. I would push hard for them to do another service with the correct oil. It wouldn’t take long or cost them much. I see it as they made a mistake and they should make an effort to correct it.